Refund policy

Customer Satisfaction

Buying a karaoke system can feel confusing — but it doesn’t need to be.

At KHE.com.au, all we do is karaoke. After more than 35 years in the industry since 1991, we understand the difference between a system that simply makes noise and a system that is enjoyable to sing through.

Our goal is simple: to help you choose the right karaoke solution the first time — with no guesswork, no confusion and no pressure.

Just click the Start Here button below and we’ll walk you through the different karaoke options based on your specific needs, setup and budget.

Whether you want a simple all-in-one karaoke system, a mixer to use with your existing sound system, a touch screen experience or a dedicated Vietnamese karaoke setup — we’ll help point you in the right direction quickly and easily.

And if you’d like more detailed information before making a decision, our KHE Karaoke Buying Guide will help zero in on the best solution for your home, family or entertainment space.

Please do not assume features, compatibility or performance. If you are unsure, we strongly encourage you to ask questions before purchasing to ensure the product suits your needs and intended setup.

Assistance is available via Live Chat, email or phone, and Tim is only a phone call away on 1300 550 630.

Start Here: Karaoke Buying Guide

30-Day “Love It or Swap It” Guarantee

Even with the best advice, sometimes a customer may realise another model would suit them better — and that’s okay.

If you decide another eligible karaoke system is a better fit, you may request a swap within 30 days of your original purchase date.

How It Works

  1. Carefully open and try your order.
  2. Return it in as-new condition with all original packaging.
  3. Swap it for another eligible model, higher or lower in value.

If you upgrade, we’ll invoice the price difference. If you downgrade, Tim will refund the difference. Additional return or reshipping charges may apply.

Eligible products from Kbeatbox, Soncamedia, Acnos and Sonken only.

Change of Mind / Returns

If you change your mind, eligible products may be returned within 30 days of purchase.

Conditions

  • Items must be returned in as-new condition with all original packaging.
  • Returns are at the customer’s expense and risk.
  • Damaged, incomplete or non-resalable items may be refused.
  • A 20% restocking fee may apply.
  • Approval is not automatic and each request is assessed case by case.

Eligible Products

✔ From Kbeatbox, Soncamedia, Acnos and Sonken only

Items Not Eligible for Return

✘ Digital products and software
✘ Karaoke discs
✘ Accessories

To discuss a return, please contact us before sending anything back.

Phone: 1300 550 630
Email: info@khe.com.au

Full Terms & Conditions

This page is intended as a summary only. For complete details regarding returns, refunds, swaps, exclusions and your rights, please refer to sections 13 and 14 of our Terms of Service.