Product Warranty and Support

Warranty & Support Summary – Karaoke Home Entertainment

Standard Warranty: All products include a 1-year manufacturer’s warranty from the purchase date.

Extended Warranty: The Sonken MP-4000 Karaoke Machine has a 2-year warranty.

Support: Assistance is available via phone, email (info@khe.com.au), and online chat during business hours. Free or low-cost downloadable guides are available for setup, troubleshooting, and usage. Specialist services are available at hourly rates.

Exclusions & Conditions:

  • Warranty does not cover normal wear, user damage, misuse, or battery leakage from AA/AAA batteries left in devices.

  • Damaged microphones (e.g., dropped) are not covered. Use protective accessories like socks or stands.

  • Warranty covers parts and labor for repair, but not transport costs or rechargeable batteries in devices.

Rechargeable Batteries:

  • Covered for 3 months from purchase.

  • Should be regularly used and charged to maintain battery life.

  • Devices with internal rechargeable batteries should be operated primarily on battery power and only charged when depleted. Continuous use on mains power may cause damage and void the warranty.

  • If a device only works while plugged in, the battery likely needs replacement; supervised charging may sometimes restore it.

  • Replacement batteries are available and can be self-installed without voiding warranty if specifications match.

Wireless Microphones & USB Charging:

  • Receiver units with rechargeable batteries must be powered off before charging via USB.

  • Charging typically takes 1–5 hours depending on battery state.

  • Sonken MP-4000 and Series 1–3 Max Karaoke Machines do not support USB charging.