WARRANTY & SALES RETURNS

All products as sold by Karaoke Home Entertainment (KHE) are covered by a manufacturers return to base warranty, meaning all shipping costs from you to us or distributor are at your expense. Return shipping costs back to you will be covered by KHE or distributor in the event of a valid warranty claim only, claims which are not valid will be subject to service fees and charges (including return delivery charges). The warranty period and terms and conditions may vary between products and manufacturers, in general 12 months from the invoice purchase date applies. BMB Amplifiers and Speakers have 60 months warranty (5 years warranty), except for BMB Speaker (Tweeters/Squawkers) which have standard 12 months warranty. For all Magic Sing products please also read specific product warranty information, by clicking here. In all cases it is your sole responsibility to provide us with proof of purchase. Should a product become faulty within the warranty period the item will be either repaired or replaced with no refunds paid whatsoever. Should the product no-longer be available you will be given a credit note in your name to value of the original purchase. Limited 1 month warranty applies to all wired microphones for the cable and jack socket, 12 month warranty is for the microphone head only in the event of component failure only. Please note that any and all user damage or misuse will not be covered by any warranty. All warranty claims are subject soley to the manufacturers discretionary approval and can sometimes take up to 6 weeks (subject to availability of stock or spare parts), though most claims are resolved immediately. Should you suspect you have a faulty product please either call: 1300 550 630 / 03 8794 8994 or email: info@khe.com.au so we can discuss with you the problems you are experiencing. This will also enable us to determine whether or not there is a fault or a simple case of user error. Please don't just send the item back before making contact with us as no returns will be accepted without prior approval, any unauthorized returns sent which may or may not include any request for payment to effect delivery to KHE will be immediately refused and returned unopened to sender, at senders full cost. Should the product need to be returned we will give you specific instructions (including your unique claim number) detailing what is to be returned and where to send it to. In most cases returns will be directed back to Karaoke Home Entertainment P.o. Box 257 Webb Street, Narre Warren Vic 3805 for testing however this may change from time to time depending on the product being returned. We strongly recommend that you send all returns by registered mail which provides the sender a unique tracking number along with the option for insurance coverage for loss in the Australia Post network, all risk lies with the sender to effect delivery to KHE or distributor. Please choose any and all products carefully and please feel free to ask as may questions as needed to satisfy any and all your questions, as all products sold by Karaoke Home Entertainment are sold on a Firm Sale Basis, with no refunds given. Exchange may be possible (subject to approval) providing that the goods being returned are in 100% resellable new condition with all original packaging manuals etc. being present. A standard re-stocking fee of 10% will be applicable if the exchange is approved by Karaoke Home Entertainment Management, return shipping to us will be at your expense, a credit note will be issued should there be any balance remaining after exchange. Karaoke Home Entertainment Management reserves the right to refuse any exchange or apply an excess restocking fee (additional 10%) if it deems it necessary based on the condition of the returned goods. Should the goods be rejected the cost of such return to the customer must be paid in full prior to Karaoke Home Entertainment returning the goods. < BACK PAGE

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